the above video is by Marianne, founder of the "A Cup of Empathy" channel on YouTube
Cup of Empathy - Nonviolent Communication Online Courses & Sessions

"Nonviolent / Compassionate Communication" was originated by Dr. Marshall Rosenberg, PhD (Marshall Rosenberg - Wikipedia)

It includes four types of communication.

He used the words "observances", "feelings", "needs" and "requests":


"Observances" (Experiential Statements): 

Gloria: "Sammy, you didn't do the dishes yesterday."

Sammy: "Oh, I was very busy and forgot. Sorry!"


"Feelings" (Emotional, Sensory Statements): 

Gloria: "You told me you would and I've felt bad about it since I got home."

Sammy: "I feel bad about it now too."

(more examples: "I feel sad that you lost your job." "I'm mad that you broke that.")


"Needs" (Values, Needs, Yearnings Statements):

Sammy: "I know you value cleanliness and so do I. I'll wash these now."


"Requests" (Asking Statements): 

Gloria: "Thank you. I feel better. Please, let's wash together."

Sam: "Okay!"

(another example: "May I ride with you?")

If you ever are involved in a conflict, speaking this way and refraining from insults can be effective.

To be mindful of others' genuine needs in any circumstance via attentive listening is important also.