the above video is by Marianne, founder of the "A Cup of Empathy" channel on YouTube
Cup of Empathy - Nonviolent Communication Online Courses & Sessions

"Nonviolent / Compassionate Communication" was originated by Dr. Marshall Rosenberg, PhD (Marshall Rosenberg - Wikipedia) and includes four ways of communicating. He used the words observances, feelings, needs and requests which have helped decently well. However, to describe the steps in an explicitly exhaustive way I recommend the requisite components for genuine communication to happen:


View Concurrence: (Sam: "Oh, I didn't do the dishes as you asked. Sorry!") Agreeing upon facts is "key", critical to relating well together and meeting needs expediently. If we too much guess things we could endanger each other and waste time and resources.


Relatability of Feelings: (Glenda: "I feel badly about that. You told me you'd do it, y'know!") Wisely communicating about our sensory and emotional experiences facilitates learning, respect and honesty. If we both know we've been 


Espousal of Yearnings: (Sam: "I know better today that cleanliness is good for overall health so I'll wash these now.") Our needs, values and desires (altogether yearnings) need to be known about to be helpfully addressed.


Askings & Tellings: (Glenda: "Thanks! Let's wash it all together." Sam: "Yes, milady.") Acknowledging and accepting everyone's, anyone's ability to both refuse and accept to help us or not and that we can know and do more together, cooperatively, than alone or in conflict ... this is key to building trust and meeting needs.

If you ever are involved in a conflict or heated argument, be sure to express and achieve the above with whoever you're with somehow (kindly), and generally or somewhat loosely in the same order as listed above, to safely and efficaciously diffuse anger, dissuade people from threatening others and to make peace.

From Marshall's book 'tis good to also be mindful and present with others (like we would want too).

Of all that I've experienced and done in years of professional service and also with family, friends, and strangers alike the preceeding has ever and always helped.